Espresso To Go Cafes (ABN 48 552 291 283) is an Australian business providing mobile cafe franchises and associated services (Services). This Privacy Policy governs how we handle your personal information collected in connection with the Services, including information collected via our website, social media accounts, store point-of-sale, applications, software, and other technological means (Online Platforms).

By continuing to use our Online Platforms and Services, you consent to Espresso To Go Cafes using your Personal Information in accordance with this policy.

Scope of this Policy

Espresso To Go Cafes fully respects your rights to privacy and is committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This applies to our Services and all individuals who use our Services or whose Personal Information is processed by Espresso To Go Cafes.

We are committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Information We Collect

We may collect Personal Information that allows us to identify individuals and share Personal Information, including:

• Personal Information: Name, location, date of birth, and nationality.

• Contact Information: Email address, telephone & fax number, third-party user names, residential, business, and postal address.

• Financial Information: Bank or credit card details used to transact with us.

• Statistical Information: Behavioral and statistical information about individuals and businesses in connection with the Services and/or the Online Platforms.

Why We Collect Personal Information

Espresso To Go Cafes collects your Personal Information to carry out various actions, including:

• Enabling you to use our Online Platforms.

• Providing our Services.

• Communicating with you about our Services and offers.

• Processing payments and creating accounts, tax invoices, or receipts.

• Providing your Personal Information to third parties to supply Services to you.

• Considering and responding to complaints made by you.

We may disclose additional purposes for collection in collection statements at the point of collection.

How Information is Collected

Information is collected in association with your use of the Services, inquiries about Espresso To Go Cafes, or direct dealings with us via our Online Platforms.

When Personal Information is Used & Disclosed

We will not use any Personal Information other than for the purpose for which it was collected without the individual’s permission. We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

We may disclose an individual’s information:

• When we reasonably believe the individual may be engaged in fraudulent, deceptive, or unlawful activity.

• As required by any law (including the Privacy Act).

• In order to sell our business (we may need to transfer Personal Information to a new owner).

We will not sell or trade personal information to third parties for marketing purposes.

Sensitive Information

We only collect sensitive information where reasonably necessary for our functions or activities and either with consent or when required or authorised under law.

Opting “In” or “Out”

By clicking “I Agree” or any other button indicating acceptance of this privacy policy, individuals expressly consent to the collection and use of their Personal Information.

Individuals may opt-out of some or all information collection and/or receiving information from us.

Cookies

Espresso To Go Cafes may use temporary (session) cookies and/or permanent cookies when you access our Online Platforms and/or Services. You may disable cookies via your browser settings or an opt-out tool.

To request deletion of your data, email us at info@espressotogo.com.au.

Safety and Security of Personal Information

We use industry-standard security measures to safeguard and protect your information. We may disclose your Personal Information to third parties and service providers located overseas, taking reasonable steps to ensure compliance with privacy obligations.

If you suspect misuse, loss, or unauthorised access to your Personal Information, contact us immediately.

How to Access and / or Update Information

To update or amend your Personal Information, email us at info@espressotogo.com.au. We may ask you to verify your identity.

Right to be Forgotten

To request deletion of your Personal Information, notify us in writing. We will comply with legal requirements within a reasonable timeframe unless required by law to retain the information.

Links

Links to third-party services not operated or controlled by us are provided for your convenience. We are not responsible for the privacy or security practices of such services.

Direct Marketing

Espresso To Go Cafes and selected third-party providers may contact you with direct marketing communications. You can opt-out at any time via the provided channels.

Complaints and Disputes

For complaints or inquiries about handling your Personal Information, contact us at info@espressotogo.com.au. Disputes will be resolved directly between us.

If aware of unauthorised access, we will inform you at the earliest practical opportunity.

Additions to this Policy

If we change this Privacy Policy, we will post changes on our website. Refer back to this Privacy Policy to review amendments.

Version Date: December 2023